Work

Problems we have turned into products.

Techvix product and concept case studies, each told from the operational problem, through the workflow, to the system that solves it.

Concept / Product Case StudyTrucking & Logistics

TruxPilot

One connected system for dispatch, drivers and the road.

TruxPilot · Admin
Dispatch boardLiveSearchOP
Active jobs18
In transit11
At pickup4
Drivers on duty14
JobPickup → DestinationDriverStatusMiles
TX-2048Dallas, TX → Memphis, TND-104In transit452
TX-2049Houston, TX → Atlanta, GAD-117At pickup789
TX-2050Phoenix, AZ → Denver, COD-093Assigned821
TX-2051Chicago, IL → Columbus, OHD-128Delivered355
TX-2052Laredo, TX → Oklahoma City, OKD-110In transit587
9:41
Job TX-2048Dallas → Memphis
In transit
PickupDallas, TX
DestinationMemphis, TN
Pickup · Dallas, TX Drop · Memphis, TN
Mileage452 mi
ETA4:20 PM
Update status

Problem

Fragmented trucking operations

  • Jobs assigned by phone and text with no central record
  • Pickup and destination details re-typed and mis-typed
  • Status updates depend on dispatchers calling drivers
  • Mileage and driver earnings reconciled manually

Solution

One connected product

Trucking operations that ran across phone calls, text messages, spreadsheets and paper logs, rebuilt as one platform: an admin system for dispatch and a mobile app for drivers, kept in sync through APIs.

Technology

Angular.NETFlutterREST APIsSQL

Workflow

  1. 01Dispatch
  2. 02Driver
  3. 03Route
  4. 04Status
  5. 05Mileage
  6. 06Sync
Concept / Product Case StudyOperations & Customer Service

AI Operations Platform

AI that reads, routes and drafts, while people stay in control.

Shared inbox AI triage on
I
Invoice copy for March?Can you resend our invoice for March…
Billing0.94
C
Can’t reset my passwordI tried the reset link twice and…
Support0.88
P
Pricing for 40 seatsWe are evaluating options for our team…
Sales0.91
D
Delivery window changeIs it possible to move Thursday’s…
Operations0.62
BillingDraft replyConfidence0.94

Hi, thanks for reaching out. I’ve attached a copy of your March invoice [1]. Payment terms remain net 30 as per your agreement [2].

Sources[1] Invoice INV-0312.pdf[2] Billing policy v4 · §2.1
Approve & sendEditReject
Knowledge sourcesApproved · versioned
Billing policyv4 · 12 pages
Terms of servicev9 · 18 pages
Product handbookv2 · 64 pages
Delivery SOPv3 · 9 pages

Problem

Teams drowning in repetitive reading and replying

  • Hours spent reading and sorting shared inboxes
  • The same questions answered by hand, differently each time
  • Answers buried in documents people cannot find
  • Requests routed by guesswork and forwarded twice

Solution

One connected product

An AI operations layer that classifies incoming messages, retrieves answers from company documents, drafts grounded replies with a confidence score, and routes them for human approval, with every step written to an audit log.

Technology

.NETAI AgentsRAGREST APIsSQLEmail integrations

Workflow

  1. 01Email
  2. 02Classify
  3. 03Retrieve
  4. 04Verify
  5. 05Approve
  6. 06Send
  7. 07Audit
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