Services / 05 · AI & Automation
AI built for real work.
AI agents and automations that do real work, grounded in your data and under human control.
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The problems we solve.
AI is useful when it removes real effort from a real process, and dangerous when it guesses. We build AI agents and automations that are grounded in your sources, keep a person in control of what matters, and log every step.
Manual repetitive work
People copy, paste, check and re-key the same information all day.
Slow lead response
Leads wait hours for a reply while competitors respond first.
Repetitive support
The same questions, answered by hand, again and again.
Documents read by hand
Invoices, forms and contracts are keyed in manually.
Requests routed by guesswork
Messages sit in shared inboxes until someone sorts them.
Approvals stuck in email
Decisions stall because nobody knows it is their turn.
- Your team spends hours on predictable reading and replying
- Response time is costing you leads or customer satisfaction
- You have documents or knowledge people keep searching for
- You want AI, but need control, sources and an audit trail
- You are deciding whether to automate a role or hire for it
A support team handling repetitive requests, with a person in control.
01MessageA customer email arrives.
02ClassifyIntent, priority and owner.
03RetrieveRelevant passages from approved documents.
04VerifySources, versions and confidence checked.
05DraftA reply is drafted from the sources.
06ApproveA person approves, edits or rejects.
07SendSent in the original thread.
08AuditEvery step is logged.
What we build.
AI Agents
Agents that classify, look up, draft and act inside your tools, with limits you define.
RAG
Retrieval-augmented answers grounded in your documents, with citations.
Customer Support Automation
Suggested and approved replies, triage and self-service answers.
Email Automation
Inbox classification, extraction, routing and drafted responses.
Voice Agents
Phone assistants for booking, qualification and simple requests, with handoff to people.
Document Processing
Extract, validate and file data from invoices, forms and contracts.
Lead Automation
Instant capture, enrichment, qualification and routing of new leads.
Workflow Automation
Multi-step processes triggered by events across your systems.
Approval Automation
Rules-based approvals with escalation, reminders and audit.
Business Process Automation
End-to-end redesign of manual processes with automation where it earns its place.
A loop, not a handover.
- 01Process audit
We find the steps that are repetitive, rules-based and worth automating, and the ones that are not.
- 02Sources & guardrails
We define what the AI may read, what it may do, and what always needs a human.
- 03Pilot on real work
A narrow pilot on real cases, measured against the manual baseline you already have.
- 04Scale with audit
Expand coverage with monitoring, confidence thresholds and a full audit history.
Built with
Chosen for your problem, your team and the systems you already run.
.NETREST APIsEmail integrationsMicrosoft GraphSQL
ElasticsearchVoice agentsDocument AI
AzureAI AgentsRAGAutomation.NETREST APIsEmail integrationsMicrosoft GraphSQLElasticsearchVoice agentsDocument AIAzureAI & Automation: common questions.
Will AI send things to customers on its own?
Only if you decide it should. Most deployments start with drafts that a person approves, then selectively allow automation for high-confidence, low-risk cases.
How do you stop the AI making things up?
Answers are grounded in retrieved sources, cite them, and fall back to a person when confidence is low or sources are missing.
Where does our data go?
We design around your data policies, including which model providers and regions are acceptable, and what is logged and retained.
Related services
All services
API Development & Integration
APIs and integrations that make your CRM, accounting, commerce and operations systems work together.
UI/UX Design
Research-led interface design that makes complex software feel obvious.
Testing & QA
Manual and automated testing that catches problems before your customers do.
What problem are we solving?
Tell us what is slowing your business down. We will tell you honestly whether and how technology can fix it.
