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Solution · Field service businesses

Field Owner Operating System

One connected system for service-business owners who do the work and run the office.

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The business problem

The owner is on the job. The office is on the owner’s phone.

In a small HVAC, plumbing, electrical or repair company, the owner is often the best technician and the only dispatcher. While they work, five jobs that belong to an office land on the same person.

  1. 01

    Customer inquiries

    New calls and texts arrive while the owner’s hands are full.

  2. 02

    Scheduling

    Changes agreed by phone never reach one shared calendar.

  3. 03

    Technician assignments

    Technicians call the owner to find out where to go next.

  4. 04

    Customer communication

    Confirmations and updates wait until someone has a minute.

  5. 05

    Job completion

    Notes, photos and parts used end up on paper or in the truck.

How it works

One job, from the first call to the finished work

  1. 1

    Incoming inquiry

    Sarah Johnson calls while the owner is working. The system captures the request and prepares a draft job for review.

  2. 2

    Office scheduling

    The office approves JOB-1042 and books it for Thursday, 9:00 AM on the shared schedule.

  3. 3

    Technician assignment

    The job appears in Jake Miller’s app with the address, time and notes.

  4. 4

    Customer notification

    Sarah Johnson receives a confirmation text automatically, with a link to the job status.

  5. 5

    Job completion

    Jake records the work, photos and notes on site, and the office sees the finished job immediately.

Illustrative example data

Engineered by Techvix

The Services Behind the Solution

Custom Software Development is the foundation: one system, designed around how your company works, connecting these four capabilities.

AI & Automation

Captures incoming calls and messages, identifies the request and prepares a draft job for the office to review.

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Web Application Development

The office schedule: jobs, open slots, technician assignments and customer communication on one screen.

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Mobile Application Development

The technician app: assigned jobs, directions and notes in the field, plus photos and completion from site.

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API Development & Integration

Sends customer notifications and connects the system to your existing phone, calendar and accounting tools.

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Field Owner OS is a solution concept Techvix designs and builds for each business. No results are implied.

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